What is organic?

Organic refers to not only food, but to agriculture and how products are produced and processed. Organic foods and products use a system of farming that is most similar to the natural ecosystems. Organic ingredients are free of synthetic additives, pesticides, irradiation, sewage sludge and do not contain GMOs.

Why should I use skincare products with organic and natural ingredients?

The answer is simple. Your skin is your largest organ – and a highly absorbent organ at that. What you put onto your skin makes its way into your system.

We are already exposed to toxic chemicals day in and day out and with the rising rate of cancer and other life threatening illnesses, we need to be more careful about what enters our system. Using organic and all natural skincare and cosmetic products that don’t upset your body’s natural state just makes sense.

Are your products organic?

We use organic ingredients whenever possible in our products. Each product’s label clearly lists which ingredients are organic.

Are your products natural?

Bella Jade Botanicals uses many ingredients that are certified organic, natural or naturally derived and we use some safe synthetic ingredients too. It is important to know that “natural” does not have a legal definition in the cosmetics industry. Companies can say that a product is natural when in fact it contains synthetic ingredients or ingredients that originally came from nature but have been changed by chemical processes.

Are your products preservative free?

No. Preservatives MUST be used in any cosmetic product that contains water – it’s the law. And preservatives are needed for safety and for performance. Products without preservatives would become a breeding ground for bacteria, mold, and fungus, making them harmful to skin, eyes, and mucous membranes.

Bella Jade Botanicals screens every potential ingredient for safety. We look for data on important health endpoints like cancer, cell damage, reproductive toxicity and skin irritation. One of the toughest types of ingredients to screen is preservatives. Because they are meant to kill bacteria, mold and yeast, they may also be toxic in some concentrations to other life forms.

We choose preservatives that are effective in very small concentrations and we use the smallest amount that still get the job done.

Do anti-aging products really work?

Yes, but do not expect to see overnight results. There’s no fountain of youth in a bottle that can undo a lifetime of aging and sun damage.

There are many ingredients in the anti-aging category that perform different functions. The key to best results is to choose the right ingredients for the result you want and to use them on a daily consistent basis.

There are 2 other important factors in preventing the signs of aging and especially premature aging:

1) Protect your skin from sun damage. Exposure to UV light speeds up the natural aging process of your skin, causing wrinkles and rough, blotchy skin. In fact, sun exposure is the No. 1 reason for signs of aging in the skin, including uneven pigmentation.

2) Do not smoke. Smoking causes narrowing of the blood vessels in the outermost layers of your skin. It also damages collagen and elastin — fibers that give your skin its strength and elasticity. As a result, skin begins to sag and wrinkle prematurely.

The product I received looks different than my previous order of it. Did the formula change?

All of our products are made fresh in small batches and the color and consistency can vary slightly from batch to batch because of the natural ingredients in it (which have a color of their own). We do not add any artificial colors to make the product look “better.” All of our ingredients and formulas remain the same unless we decide to improve on a formula, at which point we will make that clear in our product listings.

Are your products made in the US?

Yes, all of our products are made freshly in small batches here in the United States.

How can I get free samples?

We do not offer any sample sizes at this point. However, if you join our VIP Club, you will periodically get a chance to review our products at little or no cost!

What is your return policy?

Just contact us with your order # and we will process the refund promptly. You do not need to return the product. We will inquire about your reason for returning the product as it helps us know what we need to work on improving.

Where can I buy you products in stores?

Currently we sell our products exclusively online.

How can I get FREE shipping?

If your order totals over $50, you will receive free shipping. If you order our products through Amazon and you have a Prime membership, you will receive free shipping.

Do you ship outside the US?

We do not currently ship our products outside the US. We are hoping to get that set up in the near future.